HELP & SERVICE
Need help? You're in the right place.
Common questions answered below. Active project? Open your project chat for the fastest response. Anything else, send a service request and we'll route it.
Open my project chat
Have an active project? This is the fastest path. Olu, your project manager, replies within 2 hours.
USUALLY < 2 HOURS
Start a service request
For warranty service, billing questions, account access, or anything that doesn't fit a project chat.
RESPONSE WITHIN 24 HOURS
BROWSE BY TOPIC
Common questions, organized.
Tap a category to see the questions in it. If you don't see your answer, send a service request below.
Account & sign-in
Account & sign-in
Project & milestones
Project & milestones
Billing & escrow
Billing & escrow
System & equipment
System & equipment
Warranty & service
Warranty & service
How fast we get back to you.
<2 hr
Active project chat
Olu replies within 2 hours during Lagos business hours (Mon–Sat 9–6).
24 hr
Service request
Standard service requests answered within 24 hours, typically faster.
24 hr
System down emergency
If your inverter or battery is down and the house has no backup, we treat it as urgent.
SERVICE REQUEST
Tell us what's happening.
Routes straight to your project record and the SabiHand support inbox. Be specific. Photos help.
All service requests are logged to your project record. Direct contact-detail exchange off-platform is auto-flagged. We mediate every interaction so disputes have a clean audit trail and warranty service is always traceable.
QUICK SELF-SERVICE
Things you can do without us.
No service request needed for these.